tag:blogger.com,1999:blog-1933225816035524435.post7269121450658586775..comments2023-05-10T11:21:35.451+01:00Comments on Business Architects Blog: Customer Service Mass ProductionFenesterhttp://www.blogger.com/profile/02911554871689811797noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1933225816035524435.post-64169956092535643752011-03-16T15:16:25.543+00:002011-03-16T15:16:25.543+00:00The consequences of outsourcing are deeper than we...The consequences of outsourcing are deeper than we all realise.<br /><br />I think one of the issues that gets forgotten amongst all the cost reduction is the silo effect it causes and the disruption of end to end customer journeys.<br /><br />Each silo need to make money and its contractual obligations to the leading brand in the value chain over-ride the natural end to end process and journey that most customers desire. This may well be why customer service seems to get worse year on year at present.Fenesterhttps://www.blogger.com/profile/02911554871689811797noreply@blogger.comtag:blogger.com,1999:blog-1933225816035524435.post-39679069676237326302011-02-28T16:36:06.139+00:002011-02-28T16:36:06.139+00:00If we off shore much more there will be no one lef...If we off shore much more there will be no one left in employment to buy the financial services that these companies sell! This is a macro economic shot in the foot!Anonymousnoreply@blogger.com