I am working with an organisation that has very little process, well fragments - dotted around here and there. They think they have process but they don't really. Some low level physical work flows too wordy too granular and certainly no big picture. Well meaning people changing stuff with unintentional knock on elsewhere in the organisation organic growth not change by design.
When things go wrong and you say its "because of lack of process" the reply is we have to much process that is the problem!
The issue is that what they blame as process is bad design and poor old process as a discipline gets the blame - it is difficult when people just don't know what looks good or for that matter what looks bad!
Are pockets of bad process worse than no process at all?
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